Privacy Policy

Effective Date: January 10, 2026

This Privacy Policy explains how VyomAstro collects, uses, stores, and protects your personal information when you access or use our website and services. By using VyomAstro, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide our services effectively.

1. • Personal details (name, email, phone number)
2. • Shipping & billing addresses
3. • Order and transaction history
4. • Device & browser information (IP address, cookies)
5. • Birth details (date, time, and place of birth) shared for astrology consultations and reports
6. • Consultation history, chat records, and astrologer preferences

2. How We Use Your Information

1. • Process orders, payments, returns & refunds
2. • Provide customer support
3. • Improve website performance & user experience
4. • Send important updates, offers & notifications
5. • Prevent fraud and misuse of the platform
6. • Generate personalized astrology reports, horoscopes, and consultations

3. Cookies & Tracking

VyomAstro uses cookies and similar technologies to enhance your browsing experience, remember login sessions, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

4. Payment Information

All payments are processed through secure, PCI-DSS compliant third-party payment gateways. VyomAstro does not store your credit/debit card or UPI details.

5. Sharing of Information

We may share limited information only with trusted partners for essential services.

1. • Delivery & logistics partners
2. • Payment gateway providers
3. • Analytics & marketing tools
4. • Verified astrologers and consultants (only the details needed to deliver your consultation)

6. Marketplace & Product Information

VyomAstro operates as an online marketplace where products and astrology services are listed and offered by independent sellers and astrologers.

1. • Product images, descriptions, specifications, and pricing are provided by sellers.
2. • While we encourage accurate listings, VyomAstro does not guarantee that all visual representations or descriptions are completely error-free.
3. • Minor variations in color, packaging, design, or appearance may occur due to lighting, screen resolution, or manufacturing updates.
4. • VyomAstro shall not be held responsible for discrepancies between product images and the actual delivered product.
5. • Any claims related to product authenticity, condition, or description will be addressed as per our Returns & Dispute Resolution policies.

7. Astrology Services & Disclaimer

VyomAstro provides astrology-based guidance, horoscopes, consultations, and related services for informational, educational, and entertainment purposes only.

1. • Astrology is not a substitute for professional medical, legal, financial, or psychological advice.
2. • Predictions, remedies, and suggestions provided by astrologers are based on individual interpretation and belief systems; they may not be scientifically validated.
3. • Any decision taken by a user based on astrology consultations, reports, or remedies is solely at the user’s own discretion and risk.
4. • VyomAstro, its founders, employees, partners, and astrologers shall not be held responsible for any direct, indirect, incidental, or consequential loss, damage, or outcome arising from the use of astrology services.
5. • Users are advised to consult qualified professionals before making important life, health, legal, or financial decisions.
6. • Accuracy, timelines, and outcomes of astrological predictions are not guaranteed in any manner.
7. • By using VyomAstro services, you acknowledge and accept that astrology is a matter of personal faith and interpretation, and you waive any claims against the company and its representatives.

8. Spiritual Products & Lab Certification Disclaimer

VyomAstro sells a variety of spiritual and astrology-related products including gemstones, healing crystals, rudraksha, yantras, malas, pooja items, and gemstone jewellery. All gemstones sold on our platform are lab-certified for authenticity and quality.

1. • Lab certification confirms the gemstone’s identity, composition, and quality — it does not guarantee any astrological, spiritual, or metaphysical benefit.
2. • Benefits associated with gemstones, crystals, rudraksha, yantras, and other spiritual products are based on traditional beliefs and faith systems, and are not scientifically proven.
3. • Results, effects, or outcomes (such as prosperity, health, career growth, protection, or peace) may vary from person to person.
4. • VyomAstro, its founders, employees, sellers, partners, and astrologers do not guarantee any specific benefit, result, or effect from the purchase or use of any product.
5. • Customers cannot claim refund, compensation, or damages on the grounds that the product did not deliver the expected spiritual, astrological, or material benefit.
6. • Products are sold as-is for personal, cultural, religious, and decorative use only.
7. • Natural gemstones, crystals, and rudraksha may have natural inclusions, variations in color, shape, size, and texture. Such natural variations are not considered defects.
8. • Any recommendation given by an astrologer to wear or use a specific product is based on their personal interpretation and should be followed at the customer’s own discretion.
9. • By purchasing any product from VyomAstro, the customer acknowledges and accepts that spiritual and astrological benefits are matters of personal faith, and waives any right to claim against the company or its representatives.

9. Data Security

We use SSL encryption, secure servers, and restricted access to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. User Rights

1. • Access and update your personal data
2. • Request account deletion
3. • Opt-out of marketing communications
4. • Control cookie preferences

11. Account Deletion & Retention

You may request account deletion by contacting support. Certain data may be retained for legal, tax, or operational purposes as required by law.

12. Children's Privacy

VyomAstro values user privacy and complies with applicable Indian laws regarding the protection of minors' personal information.

1. • VyomAstro does not knowingly collect personal data from individuals under the age of 18 years.
2. • Our platform is intended for users who can legally enter into binding agreements under applicable Indian laws.
3. • While anyone may browse the website, account registration, order placement, and payments should be carried out by individuals aged 18 years or above.
4. • Minors may use the platform only under the supervision and consent of a parent or legal guardian.
5. • If we discover that personal information of a minor has been collected without verified parental consent, we will take immediate steps to delete such data from our records.

13. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the platform implies acceptance of revised policies.

14. Contact & Grievance

For questions or concerns regarding privacy, contact our support team. We aim to resolve grievances within 48–72 working hours.